You should receive an email confirmation immediately after your order is placed on our site. Be sure to check your SPAM folder if it's not in your Inbox! If you didn’t receive a confirmation within 24hrs, please email us at info@shinedere.com.
We currently accept all major debit/credit cards (Mastercard, Visa, Discover, American Express, etc.) and Paypal.
For the express checkout, we accept Apple Pay, Google Pay, and PayPal.
In this case, please email us with your order number & the request to info@shinedere.com. We can't change anything once the order is shipped. Our team is more than happy to help you out!
If you entered the wrong shipping address, reply to the order confirmation email with the correct address or email us at info@shinedere.com with your order number and the valid address. Please do this ASAP as some orders may get shipped the same day.
After the order is shipped, we can't change the address. Shinedere is not liable if the incorrect address is entered while checking out.
You're free to cancel your order! Please send us an email to info@shinedere.com with your order number & request. Once shipped, we cannot cancel or refund your order.
In this case, please email us at info@shinedere.com with your order number and an analysis of the situation. We'll be more than glad to reship your item!
NEON SIGNS
Do you have a design in mind that;s not in our catalogue? We'd love to make it for you! Feel free to send your design to info@shinedere.com and we'll help you out!
LED LAMPS
No problem! If your lamp starts flashing orange, this usually means that your batteries are running low. You can replace them with three regular AA batteries or use the power cable included in the package.
To prevent scratches during shipping and transportation, we place a layer of protective film on both sides of the acrylic panel.
Try removing it by lifting it from any corner or if this is too difficult, use a sharp object to remove it from the bottom (where the acrylic pannel slots into the base).
